FAQ

FAQ

Frequently Ask Questions.

Find quick answers to the most common questions.

To ensure fast
processing and reliable delivery of our premium footwear, we require
pre-payment via Mobile Money to confirm all orders.

Please use the following details for Mobile Money payments. Your order will only be processed and dispatched after we receive your payment confirmation screenshot
via WhatsApp.

● MTN Mobile Money: 652 828 065
● Orange Money: 689 393 331
● Name on Account: ERIC JOE NGOLLE (Please verify this name
before sending).

Screenshots of the payment confirmation must be sent immediately to our WhatsApp number (+237 687 317 104) to finalize your order. This step is mandatory to confirm the transaction and prepare your shoes for dispatch.

Yes, absolutely. The MisterStone Collection is crafted using premium materials, including genuine leather, high-grade patent leather, suede, and unique embossed textures. Specific material details are listed in the product description.

MisterStone shoes generally run true to standard European (EU) sizes. We recommend ordering your normal dress shoe size. If you typically wear a half size or have a wider foot, we suggest sizing up for a more comfortable fit.


Luxmeno operates exclusively as an online store. This allows us to provide you with the best selection and pricing, and we offer a clear 7-day exchange policy to ensure you get the perfect fit.